Refund & Cancellation Policy

Last Updated: 2026-10-10

This policy applies to paid Scripod plans (Scripod Pro and Scripod Max). Scripod is operated from Singapore. Payments are processed by Stripe, and all prices are listed in US dollars (USD).

1. Subscriptions and Renewal

• Scripod Pro and Scripod Max are offered as monthly or yearly subscriptions.
• Subscriptions renew automatically at the end of each billing period at the price shown when you subscribed, until you cancel.
• Applicable taxes, if any, are shown at checkout.

2. Cancellation

• You can cancel a subscription at any time from your account page, or by emailing us at contact@scripod.com.
• After cancelling, you keep your paid plan until the end of the billing period you have already paid for. You will not be charged again.
• When your paid plan ends, your account returns to the Free plan. Your bookmarks, history and processed episodes are kept.

3. 7-Day Refund for First Purchases

• If you are not satisfied with your first paid plan purchase, you can request a full refund within 7 days of the payment. No reason is required.
• This applies once per customer, to the first payment of either a monthly or a yearly plan.
• To request a refund, email contact@scripod.com from the email address on your Scripod account. We process approved refunds within 5 business days.
• Refunds are returned to the original payment method. Depending on your bank, it may take 5–10 business days for the money to appear.
• Once a refund is issued, your paid plan ends immediately.

4. Renewals and Later Payments

• Apart from the first-purchase refund above, renewal payments and partially used billing periods are not refunded. Cancel before your renewal date to avoid the next charge.
• If you were charged in error, for example a duplicate charge or a charge after you cancelled, contact us and we will refund it in full.

5. Service Problems

If a serious outage or defect on our side prevents you from using paid features for an extended period, contact us. We may offer a refund or an extension of your subscription at our discretion.

6. Contact

Questions about billing, cancellation or refunds: contact@scripod.com. We usually reply within 2 business days.