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First interview with Scale AI’s CEO: $14B Meta deal, what’s working in enterprise AI, and what frontier labs are building next | Jason Droege

In this insightful conversation, Jason Droege, the new CEO of Scale AI and a seasoned entrepreneur with roots in early tech ventures and Uber Eats' explosive growth, reflects on the evolving intersection of human expertise and artificial intelligence. He dives into the realities of building transformative companies, from navigating legal battles and operational challenges to shaping the future of AI through strategic leadership and deep customer understanding.
Jason Droege discusses Scale AI’s evolution from autonomous vehicle data labeling to leveraging expert-driven training for advanced AI models, emphasizing that high-skill professionals are now essential for refining AI performance. He explains how reinforcement learning and human evaluations enable AI to act, not just respond, particularly in critical fields like healthcare. Drawing from his experience launching Uber Eats, he highlights the importance of understanding real business economics—like ingredient costs and gross margins—to create aligned, scalable solutions. Droege stresses independent thinking, avoiding hype, and focusing on urgent customer problems rather than occasional high-value ones. He shares lessons from failure, including overconfidence after early success, and underscores that 'not losing'—through disciplined risk management—is foundational to long-term wins. Effective hiring, mission-aligned teams, and resilience remain central, even as AI transforms workflows. The future, he argues, belongs to those who combine human insight with technological execution.
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06:04
Everything in business is negotiable.
15:18
15:18
80% of the expert network has a bachelor's degree or greater, and 15% have a PhD or greater.
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17:02
The best AI experts come through grassroots referral networks, not traditional hiring channels.
27:22
27:22
AI must understand context-specific meanings in enterprise documents to make reliable decisions.
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31:03
Humans are adaptable, and history shows people can adjust to technological changes
31:22
31:22
Evals establish what 'good' looks like for AI systems
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35:25
AI will move from knowing things to doing things in the next two to three years.
46:14
46:14
Restaurants achieve high incremental gross margins when delivery demand scales without added labor costs.
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48:19
Founders should question why they have a particular insight and why they are the ones to pursue it
50:45
50:45
Founders need sustained motivation and knowledge of proven business models like marketplaces, SaaS, and network effects to succeed.
55:07
55:07
Luck is an important part of the business game
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58:30
The exclusive McDonald's partnership was a turning point that validated the business model.
1:00:13
1:00:13
High gross margins combined with healthy churn indicate a valuable, differentiated idea.
1:04:49
1:04:49
The best entrepreneurs focus on not losing before aiming to win.
1:11:34
1:11:34
Believe in people systems, not rule-based systems.
1:12:11
1:12:11
Jason uses AI as a tutor to learn new concepts efficiently due to limited access to in-house experts.
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1:19:30
The end is never the end — survival comes before thriving.