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Tom Digan & Greg Stewart - Building the World’s Best Fitness App - [Invest Like the Best, EP.454]

Shownote

My guests today are Tom Digan [https://www.linkedin.com/in/tom-digan-b1068b20/] and Greg Stewart [https://www.linkedin.com/in/gregoryfstewart/]. Tom is the co-founder of Ladder [https://ladder.fit/invest], and Greg is its CEO. Ladder [https://ladder.fit/invest] was my first angel investment. What followed over the next seven years is one of the most unlikely and dramatic business stories I’ve been a part of. Today, Ladder is the number one grossing fitness app in the App Store, approaching $100M in ARR with more than 300,000 paying members. But the path from near death to dominance involved debt collectors, leadership changes, and a full reset during the pandemic. Tom and Greg built Ladder by being relentlessly empirical about their customers, ruthless about prioritization, raising money wherever they could, and doing whatever it took when most founders would have quit. We cover the messy early years when survival meant negotiating creditors, how they found PMF by reading thousands of app store reviews, and how they built a TikTok growth engine with no performance marketing experience. They share their long-term vision for becoming the category winner for health and fitness and the impact of AI and GLP-1s on their business. This is a conversation about how hard it really is to build something valuable, told by two people who lived through all of it. For the full show notes, transcript, and links to mentioned content, check out the episode page ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ [https://colossus.com/episode/building-the-worlds-best-fitness-app].⁠⁠⁠⁠⁠⁠⁠⁠ ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Ramp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [http://ramp.com/invest]. Ramp’s mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://ramp.com/250-signup-bonus?utm_source=podcast&utm_medium=paid-podcast&utm_campaign=podcast-colossus-250&utm_content=invest] ⁠ramp.com/invest⁠ [http://ramp.com/invest] to sign up for free and get a $250 welcome bonus. ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ http://ramp.com/investVanta [http://vanta.com/invest]. Trusted by thousands of businesses, Vanta continuously monitors your security posture and streamlines audits so you can win enterprise deals and build customer trust without the traditional overhead. Visit vanta.com/invest [http://vanta.com/invest].  ----- This episode is brought to you by Rogo [https://rogo.ai/]. Rogo is an AI-powered platform that automates accounts payable workflows, enabling finance teams to process invoices faster and with greater accuracy. Learn more at Rogo.ai/invest [http://rogo.ai/invest]. ----- This episode is brought to you by ⁠WorkOS⁠ [https://workos.com/]. WorkOS is a developer platform that enables SaaS companies to quickly add enterprise features to their applications. Visit ⁠WorkOS.com⁠ [https://workos.com/] to transform your application into an enterprise-ready solution in minutes, not months. ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://www.ridgelineapps.com/]. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ridgelineapps.com [https://www.ridgelineapps.com/]. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://thepodcastconsultant.com/]). Timestamps (00:00:00) Welcome to Invest Like The Best  (00:04:26) Episode Intro (00:05:45) Ladder: The #1 Fitness App (00:09:28) The Messy, Early Years (00:14:47) Sponsors (00:16:20) The Darkest Point (00:18:17) Why Greg Joined Ladder (00:19:45) The Turning Point: Ladder 2.0 (00:21:57) The Key to Negotiating with Creditors (00:23:16) Fundraising Challenges and Strategies (00:25:50) Developing Ladder Teams (00:31:31) Listen to Your Customers (00:32:57) Launching Nutrition (00:38:53) Sponsors (00:39:31) Don’t Listen to Investors on Product Feedback (00:40:18) The Cave Process (00:43:13) Crossing the Chasm (00:43:53) How to Crack TikTok (00:51:10) The Content Frontier (00:52:07) Controlled Bets at Scale (00:54:19) Why you should Build a B2C Company (00:57:37) The Impact of AI and GLP-1s (01:02:32) Sponsors (01:02:53) Staying Focused on the Core Product (01:05:00) Building the System of Record for Health and Fitness (01:09:45) What It’s Like Talking to Investors Now (01:12:32) The Kindest Thing

Highlights

Building a successful startup is rarely a linear journey, and Ladder's rise from the brink of failure to becoming the top-grossing fitness app reveals the grit, adaptability, and customer obsession required to survive and scale. Co-founder Tom Digan and CEO Greg Stewart share the unfiltered story of how they navigated near-collapse, leadership transitions, and product reinvention to build a company with nearly $100 million in annual recurring revenue.
04:28
Ladder became the top strength-training app with nearly $100M ARR and 300,000+ paying members.
08:32
Ladder’s success comes from software-first design and listening to members, not copying competitors.
12:12
Startups are much harder than expected, especially with no money or customers.
16:20
My wife gave me an ultimatum that became my biggest motivation to succeed.
21:59
They negotiated debts at 20 cents on the dollar by convincing creditors they might get nothing.
25:23
Bill invested in the round solely because of the founder's involvement, showing how personal commitment attracts backing.
30:43
Users bonded over shared frustration with workout planning and cost
31:34
Do not listen to investors on product feedback; rely on members instead.
37:29
Nearly 4 million meals were logged in the sixth week after launch.
39:31
Investor suggestions shouldn't drive product features; user testing should.
42:31
Greg created a 100-page slide deck after reading 'Crossing the Chasm' during the Texas freeze.
43:57
Grew TikTok account to 250,000 followers in 45 days without paid promotion
51:15
Ladder will use celebrity partnerships and TV campaigns to grow beyond short-form video.
56:41
Customers literally guide the company, as shown by 5,000 responses to the annual survey.
1:00:02
Maeve AI manages 90% of customer support flow
1:02:32
Ridgeline redefines asset management technology, helping firms scale, and the speaker asks about saying no to non-core revenue opportunities.
1:07:23
YouTube is seen as the biggest competitor in fitness content.
1:09:45
Ladder controls the fundraising timeline and can be selective about investors
1:12:35
Be likable, trustworthy, and relentlessly persistent in sales

Chapters

Welcome to Invest Like The Best
00:00
Episode Intro
04:26
Ladder: The #1 Fitness App
05:45
The Messy, Early Years
09:28
Sponsors
14:47
The Darkest Point
16:20
Why Greg Joined Ladder
18:17
The Turning Point: Ladder 2.0
19:45
The Key to Negotiating with Creditors
21:57
Fundraising Challenges and Strategies
23:16
Developing Ladder Teams
25:50
Listen to Your Customers
31:31
Launching Nutrition
32:57
Sponsors
38:53
Don’t Listen to Investors on Product Feedback
39:31
The Cave Process
40:18
Crossing the Chasm
43:13
How to Crack TikTok
43:53
The Content Frontier
51:10
Controlled Bets at Scale
52:07
Why you should Build a B2C Company
54:19
The Impact of AI and GLP-1s
57:37
Sponsors
1:02:32
Staying Focused on the Core Product
1:02:53
Building the System of Record for Health and Fitness
1:05:00
What It’s Like Talking to Investors Now
1:09:45
The Kindest Thing
1:12:32

Transcript

Patrick O'Shaughnessy: Here's an interesting question to think about. If your finance team suddenly had an extra week every month, what would you have them work on? Most CFOs don't know because their finance teams are grinding it out on lost expense report...