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Gokul Rajaram - Lessons from Investing in 700 Companies - [Invest Like the Best, EP.456]

Shownote

My guest today is ⁠Gokul Rajaram⁠ [https://x.com/gokulr], Founding Partner at Marathon Management. Gokul is one of the most prolific product builders and investors of the last twenty years. He has built the core ad and product businesses at Google, Facebook, Square, and DoorDash, working at each company during its most formative scaling periods. Alongside his operating career, Gokul has invested in more than 700 companies, giving him an unusually broad view into how products are built and scaled. This conversation is about how product building is changing with AI. We discuss the one thing Gokul believes is truly future-proof in AI, why companies like Zendesk and Slack are more exposed than Salesforce or NetSuite, and the only sources of defensibility.  We also talk about everything Gokul has learned from helping build the most important ads businesses, including the only three ways an ad business can make money, how those constraints shape product decisions, and what consumer behavior change threatens every major platform. Gokul shares lessons from working closely with Larry and Sergey, Mark Zuckerberg, Jack Dorsey, and Tony Xu. Please enjoy my conversation with Gokul Rajaram. For the full show notes, transcript, and links to mentioned content, check out the episode page ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ [https://colossus.com/episode/lessons-from-investing-in-700-companies].  ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Ramp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [http://ramp.com/invest]. Ramp’s mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://ramp.com/250-signup-bonus?utm_source=podcast&utm_medium=paid-podcast&utm_campaign=podcast-colossus-250&utm_content=invest]⁠ ⁠ramp.com/invest⁠⁠ [http://ramp.com/invest] to sign up for free and get a $250 welcome bonus. ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠ [http://ramp.com/invest]⁠Vanta⁠ [http://vanta.com/invest]. Trusted by thousands of businesses, Vanta continuously monitors your security posture and streamlines audits so you can win enterprise deals and build customer trust without the traditional overhead. Visit ⁠vanta.com/invest⁠ [http://vanta.com/invest].  ----- This episode is brought to you by ⁠Rogo⁠ [https://rogo.ai/]. Rogo is an AI-powered platform that automates accounts payable workflows, enabling finance teams to process invoices faster and with greater accuracy. Learn more at ⁠Rogo.ai/invest⁠ [http://rogo.ai/invest]. ----- This episode is brought to you by⁠ ⁠WorkOS⁠⁠ [https://workos.com/]. WorkOS is a developer platform that enables SaaS companies to quickly add enterprise features to their applications. Visit⁠ ⁠WorkOS.com⁠⁠ [https://workos.com/] to transform your application into an enterprise-ready solution in minutes, not months. ----- This episode is brought to you by⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ridgeline⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://www.ridgelineapps.com/]. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. Visit⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ridgelineapps.com⁠ [https://www.ridgelineapps.com/]. ----- Editing and post-production work for this episode was provided by The Podcast Consultant (⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://thepodcastconsultant.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ [https://thepodcastconsultant.com/]). Timestamps (00:00:00) Welcome to Invest Like The Best (00:00:53) Meet Gokul Rajaram (00:02:05) How Product Development is Changing with AI (00:07:32) Philosophy of Product Management (00:10:19) What is Future-Proof in AI Era (00:11:25) Building AI Applications Today (00:15:03) Systems of Record vs Agent Companies (00:16:58) Which Legacy Software Companies Are Most Exposed (00:22:15) Stickiness in the AI Era (00:24:10) Learning from Larry Page and Sergey Brin (00:28:15) Learning from Mark Zuckerberg (00:31:31) Learning from Jack Dorsey (00:35:40) The Art of Great Product Design (00:36:49) Weekly CEO Communication (00:40:27) Three Ways to Succeed in Advertising (00:44:27) What Should Scare Major Ad Platforms (00:48:24) North Star Metrics (00:50:09) Self-Serve Products (00:54:50) Careers in the AI Era (00:59:03) Stay Long Enough to Have Impact (01:00:10) Founder Authenticity and Superpowers (01:02:21) Navigating the Idea Maze (01:03:42) Role of Boards (01:06:31) Excellence in Customer Acquisition  (01:09:11) The Kindest Thing

Highlights

In this episode, host Patrick O'Shaughnessy sits down with Gokul Rajaram—a seasoned product builder and investor who has shaped core businesses at Google, Facebook, Square, and DoorDash—to explore how AI is reshaping product development, competitive advantage, and leadership philosophy.
00:00
Ramp's AI automates 85% of expense reviews with 99% accuracy
00:55
Rogo has three advantages: connecting to systems for real-world data, understanding workflows, and producing high-quality outputs
05:06
AI tools like Claude Copilot democratize product development across skill levels
07:34
Products are becoming non-deterministic, requiring evaluation across use cases
10:20
PMs and researchers own AI evaluations to assess user needs and product readiness
14:08
Human judgment is crucial for evaluating product output, code, and design
15:06
People should start building AI applications today by focusing on real-world use cases and existing infrastructure.
19:40
Legacy companies are blocking API access to AI agents and monetizing or replacing them
22:17
Zendesk is particularly vulnerable as AI agents can siphon off business from its seat-based pricing model
24:14
AI-native companies competing against entrenched platforms like Salesforce need to build migration tools to move data from established systems
30:58
Google invested in scale and technological superiority—like Street View, TPUs, and Waymo—for an uncertain future
33:56
Mark Zuckerberg conceived Custom Audiences while shadowing the ads team
35:41
Mark Zuckerberg proposed uploading Zynga's whales to find similar users, pioneering Facebook's lookalike targeting
39:15
Sergey Brin argued that AdSense’s manual publisher approval system was unnecessary and flawed, proposing real-time content checks instead
40:27
Humans with good judgment—editorial capabilities—will thrive in the AI age
46:49
ChatGPT combines user intent and identity data, making it ideal for ad targeting with natural-language queries
48:26
Business models that try to be middle-men on large platforms like Google, Facebook, and potentially OpenAI are likely to fail as these big players can incorporate new capabilities.
52:40
Ads must not influence AI-given recommendations
57:11
Larry Page insisted the internal customer system be made available to small customers, who adopted it faster and exploited it in unexpected ways
59:08
Most adoption for Self-Serve products comes from bottom-up rather than top-down
1:00:10
The top skill in the AI era will be to become a functional expert at building and orchestrating AI agents
1:02:22
The best way to assess candidates is to give them a work project similar to the actual work
1:03:43
Candidates in customer-facing roles must take the voice of the customer, justify decisions, and have agency to reject premises
1:06:39
Founders should share authentic founding stories and superpowers
1:09:12
CEOs should spend time with potential board members before inviting them.

Chapters

Welcome to Invest Like The Best
00:00
Meet Gokul Rajaram
00:53
How Product Development is Changing with AI
02:05
Philosophy of Product Management
07:32
What is Future-Proof in AI Era
10:19
Building AI Applications Today
11:25
Systems of Record vs Agent Companies
15:03
Which Legacy Software Companies Are Most Exposed
16:58
Stickiness in the AI Era
22:15
Learning from Larry Page and Sergey Brin
24:10
Learning from Mark Zuckerberg
28:15
Learning from Jack Dorsey
31:31
The Art of Great Product Design
35:40
Weekly CEO Communication
36:49
Three Ways to Succeed in Advertising
40:27
What Should Scare Major Ad Platforms
44:27
North Star Metrics
48:24
Self-Serve Products
50:09
Careers in the AI Era
54:50
Stay Long Enough to Have Impact
59:03
Founder Authenticity and Superpowers
1:00:10
Navigating the Idea Maze
1:02:21
Role of Boards
1:03:42
Excellence in Customer Acquisition
1:06:31
The Kindest Thing
1:09:11

Transcript

Speaker 1: Here's an interesting question to think about. If your finance team suddenly had an extra week every month, what would you have them work on? Most CFOs don't know because their finance teams are grinding it out on lost expense reports, invoice c...