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Taara, voice UI and AI agents

Telecoms.com Podcast
A conversation with Taara CEO Mahesh Krishnaswamy moves from Google X moonshots and laser-based wireless connectivity to voice interfaces, AI agents, trust, and the future of customer service.
The episode begins with travel banter and the story of monkeys disrupting a cell tower before exploring Google X’s moonshot process and Taara’s evolution from Project Loon. Mahesh explains how near-infrared laser links can deliver fibre-like capacity without trenching, where the technology works, why fog remains a limitation, and how Taara may scale through silicon photonics. The discussion then turns to voice as a lower-friction interface, the cognitive trade-offs between speaking and writing, and the uncertain future of autonomous AI agents. The hosts end by examining trust, employment, customer service, and whether companies will use AI to improve service or mainly reduce costs.
01:07
01:07
The installation had to be monkey-proofed
08:59
08:59
Moonshots are bets on audacious ideas
15:26
15:26
Projects can take several paths out of Google X
20:19
20:19
Loon turned balloons into floating cell towers
28:38
28:38
Loon's lessons gave way to Taara
32:35
32:35
The wireless-fiber breakthrough
37:23
37:23
A beam the size of a chopstick aimed at a grain of rice
43:01
43:01
Microwave capacity eventually runs out
49:51
49:51
The future device could fit on a fingernail
1:02:15
1:02:15
Standards should follow real-world proof
1:10:32
1:10:32
Fog can kill the signal
1:14:55
1:14:55
The future is light
1:26:50
1:26:50
Meta’s Muse points toward agentic computing
1:32:13
1:32:13
Voice can transfer information at a much higher rate than typing
1:40:40
1:40:40
Automation can make work heavier
1:46:17
1:46:17
Agents may act without being asked
1:57:51
1:57:51
Customers may not know who they are talking to
2:03:11
2:03:11
AI should solve customer problems before they become complaints