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20Product: On Running's CPO on How to Create Emotion Through Product | Why 99% of Products Fail and How to Create Cults Around Products | The Biggest Product Mistakes On Have Made & Lessons Learned with Gérald Marolf

In this episode, Gérald Marolf, Chief Product Officer at On Running, dives into the philosophy and challenges behind building emotionally resonant physical products in a fast-evolving consumer landscape.
Marolf emphasizes that successful product design transcends functionality by creating emotional connections, drawing lessons from perfume’s role in evoking desire. He contrasts the rigid timelines of physical product development with the agility of digital, stressing the need for vision over iteration. On Running’s expansion into tennis, driven by Roger Federer, illustrates strategic brand evolution, while missteps like delayed marathon shoe launches reveal dangers of over-engineering and excessive customer feedback. The brand’s collaboration challenges highlight the tension between performance and lifestyle positioning. Marolf warns against aiming for the middle ground, advocating for bold, purpose-driven design. He critiques brands lacking identity, praises those with niche precision, and discusses how counterfeits erode brand exclusivity. Ultimately, innovation requires leading consumers, not following them, with authenticity, subcultural insight, and holistic craftsmanship as key differentiators in a crowded market.
03:06
03:06
Perfume triggers emotion and curiosity, a model for product design
12:16
12:16
The middle ground between performance and style may not be the best place to operate.
19:16
19:16
Roger Federer is part of the brand's DNA, enabling expansion into new product categories.
23:01
23:01
On Running was slow to enter the marathon market due to over-engineering and internal consensus delays
31:15
31:15
Asics has a great product but a somewhat confused brand.
32:12
32:12
The On Running x Loewe shoe failed because it didn't clearly prioritize performance or style.
41:28
41:28
Imitation can erode a brand's aspiration and gravitas by diluting its exclusivity.
46:38
46:38
Created socks from scratch as part of footwear brand innovation
49:04
49:04
The biggest product mistake was being too involved with experts.