The Formula Rhode & Skims Use To Win (and how you can do it too!) Shopify President
The Formula Rhode & Skims Use To Win (and how you can do it too!) Shopify President
The Formula Rhode & Skims Use To Win (and how you can do it too!) Shopify President
In this candid conversation, Shopify President Harley Finkelstein demystifies what it truly takes to build a billion-dollar brand—not through hype or celebrity alone, but through authentic problem-solving, empathetic community-building, and relentless execution.
Finkelstein argues that elite brands like Rhode, Skims, and Gymshark succeed because they begin with deep personal insight and real user needs—not marketing gimmicks. He debunks myths about entrepreneurship being risky or inaccessible, highlighting how tools like Shopify have lowered barriers: many founders start with just an iPhone and scale rapidly. Key themes include the power of 'ikigai'—aligning passion, mission, and profession; the importance of surrounding yourself with ambitious peers rather than passive observers; and the effectiveness of bold, research-driven outreach (like the '3,872 Books' email that landed Gary Vee). He emphasizes audience-first branding over product-first launches, where co-creation and empathy drive loyalty. On AI, he sees it not as a threat but as a democratizing co-founder—enhancing discovery, personalization, and decision-making for small businesses. Ultimately, greatness stems from authenticity, resilience, and a 'high give-a-shit quotient'—not scale or status.
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00:00
Start by finding a personal solution to a problem
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02:20
Every 26 seconds, a new entrepreneur gets their first sale on Shopify
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05:21
Entrepreneurship is in a golden age with low barriers and unlimited scaling
07:53
07:53
Starting a business now isn't as risky as it was 50 years ago
11:59
11:59
Solving a personal problem is the best way to start a business
12:50
12:50
The cost of failure is low and scaling potential is high in modern entrepreneurship
13:59
13:59
Shopify is my life's work—it’s where passion, mission, vocation, and profession all meet.
16:32
16:32
Leading a public company offers personal growth through solving new problems and developing skills as the company evolves
21:06
21:06
Surrounding yourself with entrepreneurs sustains energy through rejection
22:34
22:34
Shopify is perfect for European luxury brands
26:14
26:14
They emailed Gary Vaynerchuk with 'I want to buy 3,872 books' using his book's exact bestseller rank—and he responded immediately.
27:43
27:43
Email strategy focuses on what the recipient wants, like buying 3,000 books from someone
30:29
30:29
The '1000 True Fans' concept shows a small but dedicated following can be sufficient for business success
33:59
33:59
The model has shifted from building a product first to building an audience
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42:16
Jesse Itzler’s All Day Sauna Company and All Day Running Company exemplify authentic creator ventures
45:46
45:46
Shopify Sidekick instantly identified the best customer and recommended personalized products
47:32
47:32
AI Shopping offers a personalized, merit-based shopping experience that helps smaller businesses be found
49:50
49:50
AI Shopping will make shopping enjoyable for consumers and help smaller merchants get found
51:05
51:05
AI shopping uses users' search history to recommend products and serves as a new distribution channel for brands
53:10
53:10
Beyoncé’s Skims brand delivers products directly to Spotify listeners via Shopify
54:08
54:08
Shopify handles backend tasks like inventory, payments, and order fulfillment for entrepreneurs
55:20
55:20
Bilt members can earn points on mortgage payments as well as rent
58:40
58:40
For Hailey and Rhode, the key is simply to say 'yes'
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58:58
Parents should default to supporting their children's ideas
1:00:08
1:00:08
Opening 10 stores is not a good idea
1:00:21
1:00:21
Building businesses is his greatest joy
1:01:49
1:01:49
Brunello Cuccinelli is a brand Shopify wants on its platform by 2026
1:02:29
1:02:29
Antifragility is a great way to view life and failure
1:03:30
1:03:30
Rhode, created by Hailey Bieber, is praised for its innovation in listening to customers
1:06:53
1:06:53
Companies with a deep understanding of their customers win
1:07:48
1:07:48
The 'spiky object' career strategy focuses on one's strengths instead of being well-rounded
1:10:23
1:10:23
To improve as an interviewer, study voice inflections, body language, and seek feedback
1:12:35
1:12:35
Watching past recordings is a self-improvement hack for entrepreneurs
