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Big Ideas 2026: Voice Agents and High-Stakes Trust

Overview

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Big Ideas 2026: Voice Agents and High-Stakes Trust

The a16z Show

2025/12/24
The a16z Show

The a16z Show

2025/12/24
OverviewShownoteHighlightsTranscriptChaptersPins

Shownote

Voice is becoming one of the fastest paths for AI to do real work, especially in regulated environments where accuracy and compliance matter. In this episode, we look at voice agents replacing and augmenting phone-based workflows, what trust and measuremen...

Highlights

As artificial intelligence becomes more embedded in everyday interactions, its role is shifting from simple automation to enabling deeper, more trusted engagements—particularly in high-stakes domains like healthcare and human resources. This evolution marks a turning point where technology must not only perform tasks but also earn user confidence through accuracy, empathy, and reliability.
07:30
Julie Yoo introduces 'Healthy Mouse' as a new customer segment for proactive care and continuous monitoring driven by AI and consumer behavior.
08:55
Over-measuring with wearables can lead to false positives and mental distress
13:15
The next wave of consumer AI moves from productivity to connectivity, helping people build relationships.

Chapters

Can AI Build Trust While Automating Sensitive Conversations?
00:00
Who Is the 'Healthy Mouse' and Why Does It Matter for Future Care?
05:55
Are We Ready for the Emotional Toll of Always-On Health Tracking?
08:55
Will AI Bring Us Closer Together—or Just Simulate Connection?
11:45
What Does Trusted AI Look Like in High-Stakes Real-World Use?
15:04

Transcript

Speaker 3: It's kind of like how people say, AI isn't going to take your job, a human using AI will. Speaker 4: I think there will be a group of people who really use AI to facilitate their existing relationships in person. We're all social animals, and I...