Natalia explains that while AI agents like Claudie handle daily operations efficiently, they still require human oversight for taste and insight generation. Despite the power of AI, her team continues to use professional SaaS tools like Attio and Asana because maintaining data quality and system reliability with custom AI solutions proved challenging. She describes Codex as a game-changer, allowing her to build tools like an email triage system that drafts replies in her voice and routes tasks to Asana. Natalia also shares how she used Codex to create a password-protected portal for coordinating her father's medical care, consolidating updates from nurses and family. She emphasizes the shift from knowledge work as sculpting to gardening, where the focus is on creating conditions for growth rather than manual execution, and advises starting with small, standardized tasks when building complex AI systems.