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The Agents Economy Backbone - with Emily Glassberg Sands, Head of Data & AI at Stripe

Shownote

Emily Glassberg Sands is the Head of Data & AI at Stripe where she leads the organization’s efforts to build financial infrastructure for the internet & leverage AI to power Stripe’s products. Stripe processes about $1.4 trillion in payments annually (~1.3% of global GDP), making it an exciting opportunity to apply AI & ML at scale. In this episode, Emily shares insights into how Stripe is using AI to solve complex problems like fraud detection, optimizing checkout experiences, & enabling new business models for AI companies. Emily also shares her economist perspective on market efficiency & how Stripe’s focus on building economic infrastructure for AI is driving growth across the ecosystem. We discuss: Stripe’s domain-specific foundation model and “payments embeddings” that run inline on the charge path to detect sophisticated card-testing at scale (improved detection rates at large users from ~59% to ~97%). The launch of the Agentic Commerce Protocol (ACP) with OpenAI, creating a shared standard for how businesses can expose products to AI agents which is used by Walmart and Sam’s Club. How Stripe is helping AI companies manage new fraud vectors, such as free trial and refund abuse, and the importance of real-time, outcome-based billing The impact of AI on Stripe’s internal operations, including the use of LLMs for code generation, merchant understanding, and internal tooling Why many AI companies are going global day-one how Stripe’s Link network (200M+ consumers) concentrates AI demand. Whether we're in an AI bubble, why GDP hasn't reflected AI productivity gains yet, and how agentic commerce could expand consumption by removing time constraints for high-income consumers Emily’s perspective on the changing social contract around AI, the importance of deep thinking, and the role of brand and design in AI-driven products — Where to find Emily Sands X: https://x.com/emilygsands LinkedIn: https://www.linkedin.com/in/egsands/ Where to find Shawn Wang X: https://x.com/swyx LinkedIn: https://www.linkedin.com/in/shawnswyxwang/ Where to find Alessio Fanelli X: https://x.com/FanaHOVA LinkedIn: https://www.linkedin.com/in/fanahova/ Where to find Latent Space X: https://x.com/latentspacepod Substack: https://www.latent.space/ Chapters 00:00:00 Introduction and Emily's Role at Stripe 00:09:55 AI Business Models and Fraud Challenges 00:13:49 Extending Radar for AI Economy 00:16:42 Payment Innovation: Token Billing and Stablecoins 00:23:09 Agentic Commerce Protocol Launch 00:29:40 Good Bots vs Bad Bots in AI 00:40:31 Designing the Agents Commerce Protocol 00:49:32 Internal AI Adoption at Stripe 01:04:53 Data Discovery and Text-to-SQL Challenges 01:21:00 AI Economy Analysis: Bubble or Boom?

Highlights

In this conversation, Emily Glassberg Sands, Head of Data & AI at Stripe, dives into how the company is harnessing artificial intelligence to reshape the future of commerce and financial infrastructure. With Stripe processing a massive volume of global payments, the integration of AI isn't just about efficiency—it's about redefining how businesses interact with customers and how value is exchanged in an increasingly automated economy.
06:07
Card testing detection improved from 59% to 97% for large users using foundation models.
12:43
Refund abuse causes significant pain in the AI subscription ecosystem
13:49
Many Forbes AI50 companies monetize through Stripe, leveraging its global payment infrastructure.
16:46
Outcome-based billing helps AI products enter the market by demonstrating clear buyer profit
29:15
Brands don't care about the source as long as their products are bought.
29:43
AI can detect fraud before checkout to prevent blocking legitimate customers
46:28
Low-code is a significant enabler for new AI businesses.
52:04
LLM reduced pan-European payment integration from months to two weeks
1:04:59
Hubert struggles with data discovery; Stripe is deprecating low-quality tables and improving documentation.
1:21:02
AI companies reach ARR milestones two to three times faster than SaaS companies did.

Chapters

Introduction and Emily's Role at Stripe
00:00
AI Business Models and Fraud Challenges
09:55
Extending Radar for AI Economy
13:49
Payment Innovation: Token Billing and Stablecoins
16:42
Agentic Commerce Protocol Launch
23:09
Good Bots vs Bad Bots in AI
29:40
Designing the Agents Commerce Protocol
40:31
Internal AI Adoption at Stripe
49:32
Data Discovery and Text-to-SQL Challenges
1:04:53
AI Economy Analysis: Bubble or Boom?
1:21:00

Transcript

Alessio Fanelli: Hey, everyone. Welcome to the Latent Space Podcast. This is Alessio, founder of Kernel Labs, and I'm joined by swyx editor of Layton Space. Shawn Wang: Hello, hello. We're back in the studio with Emily Sands from Stripe. Welcome. Emily G...