Melisa explains that Netic's platform acts as an intermediary, deploying AI agents to manage customer calls and service workflows, which has led to over 70% of customers being 'AI first.' She chose to build a product company over an AI roll-up to focus on scalability and core product development. While robotics is a future possibility, she sees it as far off due to physical variability. Netic differentiates from frontier labs by specializing in industry-specific orchestration and last-mile execution. Melisa critiques a short-term founder mindset, emphasizing customer obsession and patience. She also discusses how private equity is shifting toward measurable ROI, with Netic generating significant customer value. Finally, she expresses optimism about AI's potential in education and critical services, highlighting its positive impact beyond common narratives.